This is so interesting as a response. I feel like any description of a problem state can be described as "condescending" or "unempathetic" or what have you, which prevents our ability to talk about and solve problems.

The bottom line of the story is this man had invested a decade in a field in what I could at best describe autopilot - it didn't seem like he had and lost passion or was simply making a finance-driven decision.

At the end of the day this is pretty much what happened and to dress it up would hurt our ability to connect to the problem and think about it.