Thanks Samyakk!
1. Yes, works on docs, agent conversations, human-conversations from different sources (Slack, JIRA, etc.). We have connectors for some of these as well; so it is plug and play 2. conventional RAG recall accuracy is quite low (50-60%) and latency is pretty high (seconds). But worst is the precision; you end up context stuffing to get acceptable recall 3. We do offer on-prem deployments, but only on sizeable annual contracts