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Comment by rdemmer | Hacker News Reader

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rdemmer

@quicksilver03 - keep me posted we will make sure everything works out. (robert)[dot](demmer)[at](jetbrains)[dot](com)

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3 hours after ordering:

* PayPal has debited my account, but no order confirmation from JetBrains and no license key

* my credit card has been charged as well, I have an order confirmation from JetBrains but no license key

* I have been able to submit a request to sales, but that was when I thought that only the PayPal order had gone through

Robert, in the end I'll tell sales (if and when they get back to me) that IntelliJ IDEA is such a good product that you can keep both payments and give me one upgrade license.

The license key can come in minutes and up to 2 business days later. If you have been billed you will get the keys. Again, send me your details and I will make sure we get you sorted.

2 days? I'm curious why software companies still use Digital River. As a customer I've run into issues with about half the orders I've placed through DR subsidiaries.

From what I know 2 days is on the extreme side but stated in the delivery policy. Should be much quicker albeit some delay due to the volume of orders.

That really sucks, I finally managed to get PyCharm and WebStorm today and was hoping to also get 1yr license extension for both. It looks like it is not possible w/o the license key, which is nowhere to be seen so far...

@marekmroz, the license key will come if the order was completed. If you need to get started in the meantime you can grab the fully functional trial download and enter the key when it arrives. It may take some time due to the volume of orders.

Hey @rdemmer, I appreciate the effort you and other Jetbrains guys and gals put in keeping HN up to date with the server meltdown situation, but your comment does not address my (admittedly first-world) problem at all. I know I can get the trial and register when the keys eventually arrive. What I am saying is that if they arrive after the sale ends, I won't be able to get promo price on 1 year license extension, as to buy the extension one has to provide the license key.

Hi Robert, I hope you don't mind, but I've sent you my details too, haven't received any info, and it's been over 6 hours.

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