Good Automatic FAQ Style User Support Software?

4 points·staunch··2 comments

I want to build up a strong FAQ page so I don't have to repeatedly answer the same questions and users can help themselves. I like what FAQ-O-Matic[1] does, but it's an old, ugly, and creaky program at this point. I'm tempted to write my own, but not if there's some good out there. Anyone know of something nice?

1. http://faqomatic.sourceforge.net/fom-serve/cache/427.html

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A FAQ is warning your user support material is failing.

Consider rewriting, augmenting, or restructuring your user guide. How about adding a 'getting started guide', assistants, wizards, or sample walk through documents?

Visit http://headrush.typepad.com/creating_passionate_users/ and browse the posts on technical support and manuals.

Depending on your users, the very acronym FAQ is a hurdle. The majority of potential users have no idea, or desire to learn, what FAQ means.

With every significant release of DssW Power Manager http://www.dssw.co.uk , we have been improving, refining, and adding to the user experience. The core functionality has remained fairly constant but sales increase with each release; more 'get' the concept thanks to better documentation and experience.

Hope this helps,

Graham

For free software projects, Launchpad ( https://launchpad.net/ ) has a great Answers application which works like a FAQ on steroids.

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