In the case of user interface analysis, I thought most of us agreed that real data is much more important than a single user's anecdote. If someone makes the anecdotal claim that since they dislike a certain UI feature it must perform worse in general, that person needs to present actual evidence. Unless I have done my own research, the only thing I can do is request evidence and remain skeptical until I see some. It is equally fallacious for me to counter with my own anecdotal evidence. Saying "citation needed" is precisely the appropriate response to baseless claims.