And I'm not talking about offering extended warranty programs or such here. Just the basic warranty everyone gets when they buy the product.
So, the company kinda honored the contract.
Also, Travelpro Platinum suitcases aren’t the cheapest… but how much do you think is so expensive? Sales should put them sub $200, maybe less if you bought awhile ago.
At the very least my expectation was that by paying this much i'd finally be end of the company BS. For example with almost all Apple products they have been BS free in the sense that they are made to consistent quality standards, returns, and service cannot be any more straightforward, the product portfolio is super clear, you can easily buy from them at the same price they sell elsewhere (within reason) and not various reseller or third parties that might play tricks and even if you do Apple handles service and warranty. And so after a lifetime of buying PC/Android after experiencing this BS free life I conditioned myself to accept the added cost of Apple and reduce spending elsewhere.
The tactics I described earlier are indicative of a unserious company playing games. Stuff I expect from bottom of the barrel junk.
In regards to sales, I've looked at the price history of this product. (Here: https://i.imgur.com/BQOcRLk.png) The price you indicated last occurred in the middle of the pandemic which for obvious reasons seems like an outlier. To be fair I bought during the height of the return to travel period but even now post all this inflation the price is a solid 390$-400$ now.
I only travel 2-3 times a year and so at this price I expect this luggage to last quite a while(at least a decade no?) but if another mishap happens well then I might have to walk away burned and wondering, what was the point?
I wouldn’t use the Amazon/CCC history for this. Their cheapest sales tend to be on their own website, and only occur like once a year. I may be off on sub-$200 in the current environment, but it wouldnt surprise me if mid-200s is achievable at their lowest sale time.
The rest of your points, I’d agree it’s kind of a bummer they don’t really have that sort of guarantee. The Briggs and Riley stuff really is the true thing you’re looking for, but it’s awfully hard to justify a $600+ suitcase if you’re only traveling a few times a year I’d say.
Depends on the product, if I’m not mistaking. iPhones warranties are pretty much honored globally, whereas I exchanged some defective AirPods at an Apple Store recently and was explicitly asked if I’d bought them with them.
Incredible process by the way, no questions asked when I said I’d like to swap them, they simply got a new box out and made me remove the old ones from my iCloud, out the door in five minutes. I don’t see any scenario where you wouldn’t buy your Apple products directly through them besides maybe when you’re buying refurbished.
I admittedly travel less than I used to but I bought my basic carry-on for about $110 more than 20 years ago. Close enough to "buy it for life" for me. It's not much worse for the wear, I fully expect to have it for 20 more years.
The cumulative level of the "hedonic adjustments" they keep stuffing in, ostensibly to adjust for the natural improvement of things but in practice over the sum of them to allow them to keep stepping down the quality of the basket of goods under the cover of "oh, we're just trying to maintain it" is pretty substantial. They've hidden a lot of things in the electronics. Other things aren't doing the exponential advance thing the electronics did for so long.
If you spend $700 to $1,000 on a carry-on suitcase, will it be good? Damn well better be. Can you get one that will last a long time for around one third that price, or even less? Yes, you can.
Also, $110 20 years ago is ~$200 in today's money (even more if it was 'more than').
I believe Costco requires their vendors to eat the return if they want to remain a vendor. Doesn't meant that Costco is immune to bad products, but it severely punishes vendors that sell garbage and protects customers.
I'm also sure I have seen other stores with a 1 year return policy, though I can't remember which ones off the top of my head.
(That is "return undamaged working product" return policy, not warranty policy. Exceptions apply to perishables, underwear, etc. At least here in EU they are different. Warranty is, depending on product category, typically 3 months, one year or two year minimum by law.)
I do not think that is true for stuff being bought directly in a physical store. The policy is for online purchases.
Oddly enough, none of my bookcases in my new house are Billy ones though. Yes, I still have loads of physical books. I found a Chinese brand of all-metal bookcases that are lighter weight than Hon or Steelcase but hold a lot more weight than Ikea bookcases of similar price. They don't suffer from the famous bowed shelf problem most MDF shelves get. They're also packed flat. They even disassemble and reassemble neatly for moving or storage. It's Oseillc, which is a brand of Outstar Office Solutions, Ltd. They also make a little institutional, industrial, shop, and retail furniture under the parent company's own brand.
I have some older Billy shelves that have been very solid, even when overloaded with books (I too have a lot of physical books, a lot of them older and not available as anything except physical, quite a few even predating the ISBN system).
The same company also makes cabinets and enclosed cases. They are available via a handful of retailers in the US. The big one is Amazon. I would have guessed they sell and ship worldwide since they're on Amazon. It appears I would have been wrong. I can't find the brand on the sites for Sweden, UK, or Germany. If I set my delivery to Sweden, I can't even find them on the US site by searching but can still see their store page. They don't seem to be on AliExpress either.
Here's their store on Amazon US.: https://www.amazon.com/stores/page/E14E7D47-A6A4-44AD-95CB-6...
It seems on AliBaba proper the parent company does ship to Sweden under its own name. https://www.alibaba.com/product-detail/Office-Furniture-Vert...
I can't vouch for this one, but it looks interesting. https://www.aliexpress.com/item/1005012805578614.html?spm=a2...
I have some of their more expensive solid wood furniture and it is really quite nice. I have some of their particle board college student grade stuff and it is pretty lightly built, but an incredible value when compared to other vendors at the same price point.