I'm rather certain the FAA does indeed either employ or contract people that are capable of providing the solution. I'm also quite certain those people live in a perpetual blizzard of responsibility diffusion bullshit: the FAA is a venerable and highly risk-adverse operation. If someone told me it takes months of meetings and sign-offs to so much as log into a router and perform a benign check of some setting, I wouldn't blink.
In this case, that outsourcing could easily look like "call local ISP's, get connections, set up tunnel".
One of the more popular means of diffusing responsibility. A mere symptom, in other words. Not a cause. There is a abundance of qualified contractors in our world that could provide a functioning fail-over solution using whatever medium one might imagine. Somehow, this does not happen. The problem is elsewhere.