this overly cynical take is bad and wrong. c-suite does in fact care about customer satisfaction; it's why you get asked about it in surveys all the time. it's why a game will live or die by the review scores.

while it is true that c-suite behavior does not always align with improving customer satisfaction, that's usually because c-suite is dumb and bad at their jobs.

the enshittification we experience on social media, on the other hand, is due to the fact that we are not their customers. we are the product.