Yes, of course the better fix is to fix the system but one thing at a time. You’re on a giant boat that has left port years ago and a leak just sprung; you should absolutely get back to port and fix the processes that allowed the leak to open but first you have to close it.

If someone released a hammer that when held a certain way would cause your hand to explode and it kept happening over and over, the solution wouldn’t be just to tell people to hold it better, it would also be to recall the tool and fix it so the issue were less likely or impossible to occur. And if it can’t be done, then maybe the hammer shouldn’t be released again.

This “it’s just a tool, the proper solution is to rework civilisation” defence is frankly as tired as it is ignorant. The way you fix the system as a whole is via a lot of small fixes.