relative's apartment / townhome complex in Nashville did similar about a year ago. They had to stop paying comcast direct and instead pay comcast through the complex.

This caused many days of customer support issues with their owned / not rented cable modem, and then very interesting discussions about the now separated cell phone bill and previously subsidized cell phones.

I think it took 2 months to sort those things out.

For at least 2 months they had to pay both the complex and comcast for cable in order to keep the cell phones from being disconnected.

Do not feel like it was a win for the tenants.