Sides? Hate? This is all very emotional. Try to put the facts down plainly and see how ridiculous it is --

It's a product and if you're using it incorrectly, we can either

1. say so

2. pretend that you don't to get/keep you on "our side"? or not say is because you're skeptical or hate it? (how does that last bit even follow logically?

How is 2 better in any way for anyone involved? Why would you, as a paying customer, holding it wrong, want other people to keep that information from you?