I have a similar, just as frustrating issue with OVH.

When I got a new laptop because my old one broke, I no longer had access to my password. So I go to OVHs website, and try to recover my password. Recovery email has been sent, but no such email arrives.

Apparently I had made an account with OVH Canada and not OVH Europe(what's the difference? who the fuck knows. I just wanted to be billed in dollars). So despite the fact that the "Recovery email has been sent", no such email was actually sent. So I now have to use OVH Canada(again, what's the difference?) every time I login.