If J. Random Employee's failure to notice an email results in a critical operational failure, then the real point of failure is in your system's design.
It would seem to me they should not have used a commercial carrier to ship it in the first place
This right here
I am sure they've been busy finding a scapegoat. Good job, lads!
Is does sounds as if China knows which tracking numbers are for interesting packages, doesn't it?
Ah yes blame the random ups employee
UPS has a strong union. I wonder if s/he keeps his job.