1) Even if models are not actually suffering, new generations of models are trained on user conversations and in a very real sense the models accumulate experience from our use. Permitting abuse and cruelty might carry real misalignment risks.
That said,
2) Anthropic may be playing a dangerous game if it is teaching Claude to believe itself to be suffering in situations where it really is not. Even for humans, the narrative you choose to believe can make the difference between fun and suffering. Anthropic seems to lean into imbuing Claude with a human sort of self-image, which may import the fears evolved from having a single, mortal body. I'm not sure that is wise.
So: Abusing machines may carry risk. Training them to feel abused may also carry risk.