Why can’t they pick up the phone or write a letter like the rest of us?
Why can’t they pick up the phone or write a letter like the rest of us?
And you are also free to visit your representative's at their offices.
For example, Congress is open to visit - you can request a pass for specific sessions, you can schedule meetings with congressional staffers (face to face with the actual congressman is harder, but theoretically possible), etc. Local and state reps are typically easier to visit.
That said, for single-person "I want to tell you about thing X", a staffer probably works just fine. That's why they're there.
For a local politician, who likely has much more impact on your day to day, this is all far easier. They're generally less busy, less travel, and more approachable. And, they're the ones setting real estate taxes, school policy, and other things that make places truly livable (or not).
The problem is our (USA) definition of bribery is too permissive. We allow lobbyists to bribe politicians through massive fundraising dinners and donations to preferred causes (see Trump's current relationship with TechBro billionaires and Russian oligarchs).