Isn't this like every other dispute that goes to a public forum and gets resolved? You see these every other week where Google or some other company locks someone out of their account and then they make a stink and then it gets resolved.
Maybe my retirement couple numbers were too forgiving. Change the 7 above to 8. Now I regret using retirement as an example. Imagine a 9 figure net worth business being unable to pay back a 9 - (13-5) = 1 figure B2B bill. Make it 2 figures for margin of error.