I hate to defend Adobe but it literally says "Annually, paid monthly" right under the price.
They should for sure list the annual price and the monthly price but it's not "burried".
They should for sure list the annual price and the monthly price but it's not "burried".
If I see: "Annual Subscription - $120/year, billed $10/month" I assume I'm paying $120 even if I cancel after 6 months.
But, if I cancel after 6 months, and the message to me is "$60 cancellation fee", I'm very confused - I thought I was paying the remaining $60 I owe them...? The amount may be the same but it's confusing nonetheless.
The messaging has usually been something like: "Annual subscription cancelled at the end of current period. Access ends on 12/31/2026" (even if today is 6/1/2026)
That's why the "cancellation fee" comment is weird to me - there's no need to message that way, since "pay the rest of the committed period" seems to be a common (and at least to me, very understandable) way to handle this.
Even with monthly services, I don't think I've ever had an immediate loss of access - it's there until the end of the billing cycle. As it should be, IMO. The only exception would be if I force-deleted my account as well as that's a very explicit "I'm done-done" signal to the service provider.
Buried prices are the next frontier of consumer protection. I've gotten burned by looking up a store product online and then when attempting to purchase finding that unless you ordered it through the site for in-store pickup, you get a higher price. Car dealerships were the same the last time I bought one. And while I appreciate Tesla's challenge in expressing TCO, subtracting average fuel costs from the price of a car smells bad in the same way.
>Fee applies of half your remaining annual commitment if you cancel after Nov 01
and for the prepaid option
>No refund if you cancel after Nov 01
https://www.adobe.com/#mini-plans-web-cta-creative-cloud-car...