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Comment by Hugsbox | Hacker News Reader

Do I work in the twilight zone or something? The company I work for is trying to phase out Firefox, and I'm getting multiple complaints a week from non-technical users that they can't open Firefox anymore and they don't want to use any other browser.

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Are those customers from Germany maybe? Germany has really high Firefox market share compared to basically any other country.

Canada, in manufacturing. That's interesting though, I didn't know that

people who decide on policy tend not be the same people on the ground doing real work. Therefore management makes a policy, they think they are doing the correct thing, when in actual fact, they're not, but just don't hear or get the right type of feedback (including feedback they trust to be real and isn't just the workers complaining/whinging unnecessarily).

This type of dysfunction occurs quite frequently i find.

Non-Technical users are complaining to you about how they want to use Firefox? What?

Yes. On a near-constant basis. Before the change it was the first thing many of them would install on newly-issued laptops.

Maybe they're really non-technical users who figured things out in 2005 and haven't learnt a single thing since then.

I was wondering if this is the cohort what else could it be?

My father avoided Chrome this way. Liked Firefox back in the day and had no desire to switch since.

I've switched browsers countless times and I always end up back with Firefox.

Ok, I'm German, so maybe it's genetic.

My family immigrated away from Germany 4 generations ago and I’m a Firefox user. Maybe you have a point :)

The other day someone asked me why I use Firefox. I realized the only other browser I use is Safari.

How does he feel about the big new redesign?

I don't know. I haven't heard loud complaints about it, at least. It certainly has taken me a few days to get used to it.

This is a real possibility, if I think about the average age of many of them.

as the family techie, I recommend tech and that's what sticks with them. Recently, it's Firefox.

I wouldn't be surprised if those people had some techie in their life advising similar! and/or, they just really want decent adblock tech.

> The company I work for is trying to phase out Firefox

Why?

One less app to manage, audit and provide end user support.

Bingo.

Or that's how they got around your corporate IT browser blocks

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