some people, most people i'd say, don't really enjoy working with computers. if you ask anyone on the street they know chatgpt of course but ask them what an agent is and they will have no idea.
That's okay, though. Agents are an abstraction no one will really need to understand. They will still benefit from it when they press a button to 'do the thing' which previously required a human.
Yes, I just think there is a huge mental barrier that will gradually have to disappear through slow diffusion of information. People think it's too complicated, it must be hard to use since it's a complex technology etc. etc. So even when we reach the stage that it would be easy to use, many will just not even try or know about it.