The CSO is saying that from his point of view he needs to defend against the attacks whatever the reason for them. So to him the reason doesn't matter.
That does not make ActionHank completely wrong. This shouldn't take rocket science on the part of the labs. It just takes competence and willingness. But at least some labs have shown that they are missing that at least some of the time, so the CSO is correct in terms of what the CSO's stance needs to be.