Hypothetically: perhaps they are trying to curtail users spiraling during episodes of frustration or worse, impacting their own mental health, presentation, and product affinity.
Sounds like Anthropic is again over-reaching and making spurious assumptions in how it interprets the variety of ways its customers interact with their products...
No, they're just avoiding bad press.
Definitely the simplest explanation.
But I quite like the idea that they see us as a source of polite training data first and as customers second. It aligns with my priors.