- California’s AB 1609 requires large businesses to connect customers with human agents within 15 minutes.
- Businesses exceeding $500 million in revenue must display wait times and disclose chatbot interactions.
- Violations carry civil penalties starting at $5,000, making human access a legal obligation.
"We're sorry, we're receiving more calls than usual, stand by..."
24/7 for over 30 years!
Think about all the time and effort for all of the consumers in the aggregate that would be needed to hold corporate counter parties accountable, with the cost being code and some compute time on device. This is where AI agents shine. They can do the mundane work of capturing evidence of compliance violations, time stamping, packaging the violation event, and shipping to an endpoint for reporting them.
Every consumer’s phone becomes a regulator watchdog node. We can even use LLMs to rapidly ship the app(s) needed to do this.
Status: (Engrossed - Dead) 2016-11-30
Link fixed! Thank you! Additional citations:
https://leginfo.legislature.ca.gov/faces/billHistoryClient.x...
https://www.gov.ca.gov/2026/09/28/governor-newsom-signs-comm...