HN readers - and even more so HN commentators - are not typical though. Literally 99% of people interacting really are asking a question answered by the FAQ, just like 99% of people calling the customer service number for their credit card want to pay their bill or find out their balance.
Doesn’t work anymore. Our apartment building has a few providers and people were trying to report an outage with ASNs specified and suggesting they check BGP advertisements and so on. It turns out our Google Fiber microwave dishes were misaligned.