It's a really good way to offload costs to the customer. You make the process so full of friction that the customer feels like it's not worth the process to make the return. Works the best with big monopolies
No one who actually wants to provide a good experience for their customers would offshore, nor would they offload this to AI agents. They know that customers have very limited opportunities nowadays, so the company responses seem to be along the lines of, "fine, go somewhere else! Oh, there's nowhere else to go? I guess you'll be staying with us afterall muahaha!"
People here lack a lot of nuance.
You think the average consumer is willing to fight firms hard to get stuff fixed? Absolutely not. Things like switching costs is what firms take advantage of -> they know you most likely arent going anywhere so shut up and accept the poor service.
Would people here generally fight and switch? Sure. But you lot are what % of the population..?