This is the kind of mistake I dread, where a normal human would be able to say "oh, sure of course this is a mistake, sorry about that", but you don't get to talk to a human. A corporation can wait months for resolution, but an individual can't.
An additional point here is that Anthropic is hiding behind bots so they don't have to fix it and support humans with real world problems.
It's frustrating to be forced into a financial burden just because they decided to cut corners on traditional software debugging protocols.