Well, there's 311, for non-police non-emergencies.[1]
New York City is serious about it, but most other places are not.
I suspect Atlanta PD assumes the extremely meager budget (0.06%) for PAD is coming out of their very hefty cut of the city budget (30%+) and has been pushing against anything that smells like an alternative to their punitive model.
Also when calling for someone who may be in crisis, like someone sleeping on the street in too cold a weather, they kinda just bounce you to 911 iirc.