But there are so many people who make statements like his that maybe we should assume that some of them are not idiots or bots. If he's not an idiot it means that he's working in an environment where that kind of statement is paying off. So it could be, for example, that he doesn't really have profitable customers. His main 'customers' are investors who are clueless, or who know that they are clueless but don't care because they are going to move it on to a greater fool anyway. Or that because there aren't any customers, the only thing they can measure is 'productivity' in terms of 'number of unused, unprofitable and unsustainable features'