The cause of what you're describing here, and the cause of the problems with AI are the same: it's capitalism, closed competition and businesses deciding what happens.
In an alternate society built around providing the best solutions for everyone, instead of being built around businesses making as much money for themselves as possible, your organisation would have been working alongside the other company to share insights into solving the same problem for everyone.
Same goes for AI: all the existential downsides of AI pretty much all depend on businesses being the main driver of who uses AI and when. If we only let individuals choose when to use AI, then they're not going to choose to automate themselves out of a job they need, or give up something they actually get personal value and joy from.