Maybe just accept messages from agents, no matter whether they want to pay or not? So basically offer them a feedback form and allow a conversation to be initiated. You could even host that conversation and charge for it, I suppose.
BTW, your comments are flagged/dead so I couldn't reply below.
FWIW, I just fast-coded a stats/tracking system that marks visitors "likely human" "suspicious" and "bot" .. works pretty well too and runs across 1 domain and 5 sub-domains simultaneously and the tracking script also enables any user to submit a comment through a modal popup. It doesn't track the admin either if told not to.
Imagine being able to talk to a bot - "who are you, what do you want and who sent you?" It's like something out of Blade Runner with "Likely Human" being an apt alternate film title.