Comment by facet1ous | Hacker News Reader

Comment by facet1ous | Hacker News Reader

As a host, I feel like this issue is mostly just ragebait for TikTok. Same for the cleaning fee complaints (which has been gone for over a year but you still see ppl talking about it). There are absolutely bad hosts out there (I've dealt with it as a guest myself), but most hosts are totally fine and the guest review system absolutely works to filter out egregious behavior.

There's also quite a big perception bias towards guests when it comes to discourse about Airbnbs. As a host I have to deal with so many unbelievably disgusting and disrespectful people renting my places on a regular basis, but nobody is ever talking about that. Social media would have you believe all guests are victimized angels and hosts are greedy and evil. I would love to see some of these people host and find out what it's really like. If you've worked in retail or hospitality you know.

Airbnb has actually gotten extremely sensitive about this perception the last couple years. They've changed a lot of policies to bend over backwards for guests to avoid the PR. Any guest you see complaining online about a recent experience should be taken with a _large_ grain of salt because Airbnb very rarely sides with hosts anymore and it likely means the guest did something very egregious to get penalized.

I travel for work a lot and was forced to use airbnb by my former company.

Nothing about this is ragebait. Clean after yourself was the norm, cleaning fees often a full days cost or more, and I had bookings that I never checked into make claims about stains or damage!

Most hosts were bad by hotel standards. I will never use one on my own volition.

You realize the cleaning fee is entirely psychological right? If it were always part of the nightly rate (it has been for over a year) nobody would be talking about it. This is getting at my point about rage bait - you’re complaining about stuff that isn’t even around anymore.

That use case is absolutely better suited to hotels btw. I’ve stayed in many cheap Airbnbs while traveling myself and didn’t have that experience myself.

I find it so odd to claim that explaining my prior experience is "ragebait". It's what I experienced over 100s of stays, consistently.

That's only _part_ of what I experienced though. I stopped using the service by my own volition. They have changed some rules since, but those fees and rules were not the tipping point. The decline in service, misadvertising of spaces, poor customer service and general decline in value stop me from continuing to use AirBnB.

I've been forced into an AirBnB recently, and it was the same nonsense. I could not pull into the driveway because the curb was incorrectly built. Host argued with me that it was fine, drove over and couldn't get their OWN car into it. Then they claimed they hadn't been to the property "in months" and "since the work was done"????? They told me I could park at a nearby grocery store and walk over, but they wouldn't be refunding me. AirBnB sided with them. I logged everything with photos (including the hosts car unable to get into the driveway), screenshots and had my company file a chargeback.

Doesn't even make it into my top 50 worst experiences. Total joke.

I'm talking about the cleaning fee specifically being part of ragebait. You are paying for the cleaning service and whatever operating costs an Airbnb or hotel has otherwise they wouldn't be in business. Whether they put "Cleaning Fee" on the checkout page or not is arbitrary and a total psychological effect, that's it. Hotels were doing the same thing with "Resort Fee" or whatever else they have. It's a ploy to show you a lower price on the search page, get you to the checkout screen, and shrug past the hidden costs once you've already committed to buying. It doesn't change the final price you ultimately paid, just how its presented. And yeah it's a shitty practice and I'm glad its been going away.

I don't know where you are using Airbnb, but seems statistically odd that 100s of stays have been miserable for you. If it were that bad for everyone nobody would be using it and yet Airbnb is still growing YoY. Pretty much everyone I know (including myself) has maybe 1-2 bad experiences over dozens of stays. And sure some stays are "fine" and not exceptional, but that's true of anything. Hotels are not necessary much more reliable these days either - I've had to leave more hotels in the last 2 years over broken/missing amenities, smells, dilapated rooms, etc than I ever have Airbnbs honestly. Many don't do daily room cleaning any more. It doesn't really line up with the rosy view of hotels that proliferates on here and they have far fewer excuses with dedicated staff, spare rooms, etc.

It being a ploy means it's more legitimate for people to be mad.

There are far more guests than hosts so it makes sense that the discourse is mostly from the guests’ perspective.

How is asking the cleaning company to run the dishwasher and take out the garbage “bending over backwards?” I’ve paid the fee to do the minimum amount of cleaning necessary.

You are a parasite.

Wow edgy!

Seriously, why?

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