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Comment by TNWin | Hacker News Reader

I found some hair in my Mariott bed sheets. I didn't think it was a big deal but decided to see if I could get fresh sheets. The hotel changed it at 9pm within 10 minutes. Offered me points. Apologized profusely.

What do you think would have been my experience at Airbnb?

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Easy. I can tell you.

Host isn't available. There might or might not be extras. Wash the dirty sheet yourself. Wait until cleaning can come by next day.

Hotels win every time.

Hopefully "no hair in an unclean bed" but I guess everyone's expectations are just at rock bottom these days to the point that we think this is an example to compare things with?

Should that Marriott have used their time machine to retroactively keep the hair out of the bedsheets? They did what they could in the moment, because they realized that it was a fuckup.

The Marriott had a great response for the mistake, I'd not expect more in that regard - or even that much, and they are my preferred hotel brand. I just wouldn't set that mistake as the normal starting place for making comparisons of our base expectations was my only point.

I.e. this wasn't "and I want to speak to your manager!" it was "oh, I guess needing to start by comparing what happens when we just assume things are going to go wrong is where we're at nowadays?". Marriott is good because these kinds of things are rare in the first place, not because you get a nice apology.

If you cannot accept that a hair was on a bed sheet and it was fixed promptly when reported, I cannot even imagine what your hotel bills look like. Every hotel room I've been to at $100-$2000 per night have had some issue I would consider beyond a hair on a bed sheet.

I can more than accept it, it's just not where I'd start my expectation comparisons is all I said.

Sorry you seem to have had so many problems with your rooms though, usually mine are a lot better than unclean sheets or worse.

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