Apple isn't a person. It doesn't need to memorize. Its a Apple failing because no process caught it, and because anything coming out of Apple that is bad is a failing by Apple.
“They don’t bother to read their own documentation” to me reads more like an indictment of people’s priorities than criticizing a business practice. It makes it sound like even though the business process says to do X, lazy employees did Y instead. If that wasn’t the intent then the wording could have been more carefully chosen. But it’s just a small gripe :)