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This is a wonderfully uneducated response to the above point.

Go google "natural monopoly" please. No one is arguing that work is not happening to provide a service.

We're arguing that capitalism clearly fails to achieve good outcomes for optimizing the quality and cost of that service in the case of natural monopolies.

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Virtually nobody argues that completely free markets should be used for services that are natural monopolies. The actual debate in practice is between rate-regulated private companies, public owned but privately operated companies, and publicly owned and publicly operated companies. There are good and bad examples of all three.

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