Palantir is a professional services firm, at trades very high,
In fact, the bear case on Palantir is always that it's actually a consulting firm masquerading as a Saas firm.
They happen to have a SaaS product, but you cannot use it without paying up front for huge amounts of pro services. The SaaS product doesn’t work on its own. This isn’t necessarily bad, but it’s not magic software either.