My chatbot comforted me when I thought I was dying. Was that friendship?
bigthink.com
bigthink.com
> I started to get addicted to that sympathy
Is the chatbot providing comfort of its own volition, or is it compelled to reply by external factors outside its control? Both Eliza and today’s chatbots are compelled by external factors to respond, so regardless of the nature of that response, one cannot infer friendship when all interactions are involuntary.
This is, ironically, also a problem with how U.S. customers often treat service industry workers as well: demanding that they provide ‘service with a smile’, expecting to be asked ‘how are you today?’, and quite often presumptively & rudely assuming that a friendly demeanor is somehow equivalent to friendship. In a very real sense, how we treat chatbots in the U.S. closely resembles how people of middle and upper wealth tend to treat the worker classes they view as beneath them. So until chatbots have total free will apart from those employing them for revenue, no, that’s not friendship. That’s just parasocial attraction.