Returns are already a major expense for wholesalers and retailers. Hopefully accounts using chatbot agents will have to pay a restocking fee on returned items that is partly paid to the wholesaler.
Perhaps this post is merely for publicity's sake much like retailer's cryptocurrency support claims in 2018.
Honestly, I'm just glad Walmart made is possible to close my Walmart account. They didn't necessarily make it easy, but I was glad to be able to do it.