One example: In August 2024, new Vue projects stopped working correctly with Webstorm - not terrible on it's own, stuff can happen. The issue was reported on August 19th[0]. Someone posted a workaround, and on August 29th, they announced that a future version will fix the issue.
That future version was released on October 23rd[1]. In the intervening two months there was no indication in Webstorm that the LSP crashing was a known issue with a workaround. Users just had to search for the issue, stumble upon the thread, and manually update the component. They couldn't release this tiny version bump for two months, or at least add a link to the issue thread.
This would be fine if Webstorm were free, but it's pretty freaking expensive, and I didn't get any money back for the product being defective for 1/6th of the year.
[0]: https://youtrack.jetbrains.com/issue/WEB-68756/Vue-LS-2.x-Co...
[1]: https://youtrack.jetbrains.com/articles/WEB-A-233538543/WebS...
So many years I couldn't use Gnome properly because of an NVIDIA bug. We paid handsomely for our GPU, and they give a shit about us.
In the end, I'd love to see Jetbrains pull themselves together and return to their former glory. But I don't know if I'll ever give them another chance since their pricing structure heavily punishes unsubscribing. Since the bugs pushed me over that ledge, it'd seem that they should offer lower prices, not higher ones!
Sad to see that perspective. Many companies (at least in Germany) punish you for sticking with them.
Jetbrains is that rare company, where the important long term customers are rewarding by giving them a discount.