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As far as getting into specifics, how have questions like "How often does that happen?" worked compared to questions like "when is the last time that happened?" In other words, having the user speak about a particular instance versus generalizing about a "typical" day.

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"tell me about the last time that happened" is better than "how often does that happen?"

How often doesn't tell you much. Plus it's unlikely to be accurate - people just don't keep track of things closely enough before you ask a question like this.

But "tell me about the last time" is specific and someone can tell you a story. Then you can dig into it.

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