It's not a terrible take.

What do you call an expert knowledge worker system with access to vast troves of knowledge, a sophisticated text to speech loop and empathy, that empowers others? That could reshape your knowledge infrastructure to a usable system?

A librarian.

If there were a huge number of jobs that were able to be automated/these skills solved them, why hasn't society paid librarians LOTS and hired one at every company?

The answers are probably it costs too much, the work is too niche