This is just sad. Just because these businesses don't charge you a fee doesn't mean there* shouldn't be customer support. An Instagram account can be someone's occupation these days.
Isn't there customer support for their actual customers, who buy ads?
There was a time that reputation damage could counter valance that. But, nowadays, what the average working calls thinks does not matter because money is not on their side. Most money is in the super-rich pockets, and they are the ones that profit from abusing society. Until that is solved, I see a painful future for any people willing to give their own time for free.