"Wrong" Email
https://www.linkedin.com//help/linkedin/ask/sdsupport or https://www.linkedin.com//help/linkedin/ask/ppq
to contact customer support. You fill out the form and click "Submit," but for a split second, a pop-up appears:
"we`re sorry. There was an error creating your case. Please try again"
and than redirect.
You might try switching browsers, using private/incognito mode, changing devices (desktop, phone), or even using a different IP address—but nothing works. You keep encountering the same error. However, as soon as you change the email address to one not associated with the restricted account, the form submits successfully. This proves, beyond a doubt, that the "error" was linked solely to the email address; changing the email—while keeping everything else the same—changes the outcome.
Okay, so you’ve submitted the request—what happens next? You receive a response (here are some excerpts; the exact wording may vary slightly):
"You are contacting us from an email address that differs from the one registered to your account."
"An account restriction should not, in itself, prevent you from contacting us via the provided form."
"To protect privacy, I cannot, without a direct request from the account owner sent from their registered email address, do the following:"
"Therefore, please reach out to us using the form mentioned above, ensuring you use the email address registered to your account. This will allow us to proceed with reviewing your inquiry and provide the necessary assistance."
Brilliant. In other words, LinkedIn blocks support requests made using the email address linked to a restricted account—yet when they receive a request made (out of necessity) from a different email address, they close the ticket and instruct you to submit a new one using the "correct" email—which is technically impossible to do. And they are flat-out lying—let me repeat:
An account restriction should not, in itself, prevent you from contacting us via the provided form.
Even if you explicitly point out this situation in your request—and even suggest that they email you directly at the address linked to your account (which they do very, very rarely—maybe once in every 50 attempts)—they still respond with that same template.
This raises two questions:
1. Are the LinkedIn support staff genuinely unaware of this, even though they ought to know? Or do they know, but are lying and moking with users on purpose? I, for one, have never been able to figure this out.
2. Why is so little known about this, given that the situation has persisted for years and has been documented many times ( as example https://youtu.be/RRIm1ReQ_6A?t=221 (t=180) ) ? And why is there no reaction to it? It’s as if it’s been tacitly accepted.