They clearly aren’t the right team to be working on it. It’s best if someone else gives it a go.

There's no prize for participation, and they very clearly didn't do even the most rudimentary testing before paying for an in-depth third party analysis. I'd say that this reflects a profoundly childish approach to software, but that is unfair to children: I remember how much testing I did of my crappy game before I submitted it to STFormat when I was 12.