Defrosting.
That said, there is no reason for that to be remotely activated. You need to empty the freezer first anyway. I’ve had this same fight dozens of times, and with things that could directly kill people.”But we want to be able to update software remotely, and control (dangerous feature) via software.” The only reason iI’ve been able to push back on it is due to mandated hazard logs, which won’t pass with the above implemented.