This is fascinating and scary at the same time. I dread the future when people will have access to cheaper health insurance with the caveat that all consultations and procedures will be performed solely by AI. Want a human? Pay extra.
It's indirectly related to health insurance cost, as we have a GP shortage and they (I presume?) realized a lot of people are making appointments and wasting a GP's time for trivialties like a cough or cold.
I'm pretty sure they already have, or are experimenting with having people go through an AI chatbot first. This is already very much a thing with any kind of customer support. It's not a new development though, the preceding generation was conversational interfaces.
Need an ambulance? Let me escalate to the department that will escalate you to a department that will dispatch the ambulance in 5-10 business days.
It's never about "ambulances". The bureaucracy will happily call an ambulance for you, as it ends their involvement and absolves them of liability. And the ambulance company is happy to show up, as it's a large billable event. In fact when seeking/obtaining complex medical care, this is one of the failure modes you have to constantly swat away!
As for interacting with the bureaucracy to obtain real care, it's gotten to the point where it's easier to get something done calling a large bank. Navigating the medical bureaucracy is probably on the level of calling Comcast-Warner (although I haven't had the misfortune of having to deal with them for a decade, so I'm sure they've gotten worse as well).
Even before "AI", my standard experience is a multi-level phone tree, multiple mandatory announcements before you can even proceed, then waiting on hold. That merely gets you to an answering service who types a ticket into the computer system. Then you wait a ~day for a nurse to call you back (if you miss answering this call, return to step 1). Then the only urgent appointments are invariably with "nurse practitioners" who throw pre-canned advice at you, as they don't really know what they're doing. That's four layers running interference to keep you away from an actual doctor, who you will finally get to see in a month for a fifteen minute appointment, if you are lucky.
And this is on VERY expensive state helath insurance!!!
Of course I trust engineering, I know planes are safe: but when there is turbulance and I see a flight attendant just casually walking and not even reacting to it, I feel better.
Humans are still humans.
Of course, culture changes. Colective ideas and institutions adapt. But extremely slowly compared to advances in tech.
That is a different kind of scary. Because it’s justified. Why limit the ai when human lives are at stake?