Not many, probably, but their cold chain people definitely would have known. Instrumented and remote monitored cold chains are standard these days because keeping stuff refridgerated end to end is a pretty big deal.
I don't know what "cold chain people" are, at the scale of supermarkets you permanently have refridgeration for different groups of consumables.
I'm not aware of a scenario where e.g. fish is being shipped, and the originating logistics remotely sets the temperature of a fridge at the destination.