It's just hard on the soul. You hear someone professional, who we'd usually look to as the adult in the room, quickly unraveling.

She goes from the confident pilot speak to panicked reports to starting to scream and hyperventilate, while doing her best to recover and communicate what's happening to the tower. At some point you hear them acknowledge that it's too late and they're all going to die. And then one last scream before suddenly cutting out.

It's just that gut-wrenching empathy and feeling of helplessness.

I would personally say that people should listen to this stuff, though. Life is hard and fragile, and even though it's hard, empathizing with this suffering makes sure we understand the real costs of our mistakes.

I saw way too many dismiss a million deaths by COVID. So many people bat their eyes at 100 people dying in a plane crash now. If they heard the recordings of these kinds of last moments, I think we'd be at less risk of our (moral/procedural) standards slipping.