A very academic way of saying We have all the data in the world, except the data we actually need. You ask a company how something works and they say:
"Oh, theres a process."
Great. Where is it documented?
"in a spreadsheet."
Which spreadsheet?
"Well, theres the old spreadsheet, new spreadsheet, and the spreadsheet that Karen maintains."
Where's Karen?
"She left in 2021."