Meta locks hack victim out of account, won't offer support [video]

I follow this guy's videos, and especially appreciate the geeky F1 cheating accusation parody videos. Came across his story here. My summary is:

- hackers got into his Meta business account - they changed bank info to their own bank and stole $11k - Meta locked the account - Meta refuses to allow the original owner back into the account, because he cannot verify that his bank details match the account bank details (which belong to the hackers) - He's spent ~45 days and dozens of hours with support which has refused to help multiple times

He's asking if anyone can help get this escalated within Meta.