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Comment by lisper | Hacker News Reader

I think what did them in is that they would not allow you to subscribe without handing over a ton of personal info. I don't remember the details, but I wanted to subscribe in order to support them, but when I tried the process had so much friction that I just gave up. And this is not unique to Salon. I am continually astounded at how many organizations put up intentional obstacles to giving them money.

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IDK if this is a salon issue, but another major issue is so many subscription businesses have made it damn near impossible to end your subscription without sitting in a queue for an hour and having their retention specialist give you 900 offers to stay.

That alone has made me much MUCH more leery to subscribe to anything if it's not something that can easily be canceled (For example, using Google play to subscribe to things since they make it easy to unsubscribe).

The New York Times was most notorious for this.

privacy.com lets you generate credit cards for every vendor so they don't get to take money from you unless you actually allow them to.

They've gotten hooked on the data sales revenue. It's now expected that you'll both give them the money and the information.

It's pretty much everywhere. I just assume it of apps on my phone.

Never used Salon myself, but I've also seen this a lot. I assume a lot of these organisations pull in some third-party credit card processing, then when asked "do you want high security and low fraud?" they answer "Yeah of course"

Then the credit card processor asks for card details, full address, phone number, captcha, browser fingerprinting, IP address reputation, validate the payment in your bank's app, reject foreign cards, reject prepaid cards, and so on.

Then a customer like me who is literally at the checkout trying to give them money isn't allowed to.

And they're selling digital goods - pixels are free, a non-paying customer doesn't cost them anything!

Yeah, I used to work on credit card processing so I'm very familiar with this. I don't remember the details, but my vague recollection is that Salon's process was much worse than just normal card processing set to high security. I remember seeing layers on layers of third-party Javascript with questionable provenance, lots of personal questions. I tried to work around it all for a bit because I really wanted to support them (I've been reading Salon since they launched) but eventually just threw up my hands in despair and figured they were probably doomed anyway because surely I was not the only one having the same experience. :-(

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