It's a good thing they are looking into this.

I always figured that these are not "official" stores thus having limited stock and resupply makes them willing to fight consumers over every small repair, replacement and warranty issue.

When these Apple Stores are charging money for repairs that should have been under warranty or pushing their Apple Care products by stating you only have 1 year warranty they are basically taking advantage of uneducated consumers.

Apple stores in Belgium are an extremely negative experience to say the least, I hope this will change eventually.

Until then you should buy your Apple products through the online apple store, no problems there. ( if you happen to be Belgian )